Refund & Cancellation Policy

Last updated: February 2026

Status of This Policy

This Refund, Cancellation and Remuneration Policy (the Policy) forms an integral and binding part of the Sclubber Terms and Conditions accepted by Users.

In the event of any inconsistency between this Policy and the general Terms and Conditions, the provisions of this Policy shall prevail with respect to refunds, cancellations, booking fees, and payment disputes.

By completing a booking through the Sclubber platform, you acknowledge that you have read, understood, and accepted this Policy.

General Principles

The rules applicable to cancellation and refunds depend primarily on:

• the payment method selected; and
• whether the cancellation or non-performance is attributable to the User, the Club, or circumstances recognised by this Policy.

The applicable cancellation conditions and refund entitlements are always disclosed before booking completion, and by completing a booking you expressly accept those conditions.

Where an online payment has been made, refunds are processed to the original payment instrument used for the booking, unless mandatory law requires otherwise.

Payment at the Club

Where you select the option to pay directly at the Club's premises, all matters relating to:

• payment collection;
• cancellation;
• refunds; and
• payment disputes are handled exclusively between you and the Club.

Sclubber does not process, mediate, enforce, or guarantee refunds for payments made directly to Clubs.

Each Club independently determines its cancellation and refund rules for such payments, subject to applicable mandatory consumer law.

Online Payments and Cancellation Policies

For bookings paid online, each Club selects one cancellation policy applicable to its Activities, which is displayed on the Activity page and during checkout.

Cancellation policies may include, without limitation:

The cancellation policy applicable to your booking is binding once the booking is confirmed.

User-Initiated Cancellations

Cancellations must be made through the Sclubber application or website using the booking management functionality.

Refund amounts are calculated based on:

• the applicable cancellation policy;
• the time remaining until the Activity start;
• whether any promotional discount or voucher was applied.

Where a promotional discount was used, any refund reflects the actual amount paid, not the undiscounted price.

Club-Initiated Cancellations

Where a Club cancels an Activity after booking confirmation and the booking was paid online, you are entitled to a full refund, irrespective of the cancellation policy.

Notification of Club-initiated cancellation is provided electronically without undue delay. Refunds for such cancellations are processed automatically, subject to standard banking timelines.

Material Schedule Changes by Clubs

A material schedule change occurs where, after a booking has been confirmed, the Club unilaterally alters any element of an Activity that is reasonably capable of influencing a User's decision to attend, including, without limitation:

• a change to the date of the Activity;
• a change to the start time or end time of the Activity;
• a change to the location, venue, or meeting point of the Activity;
• a material reduction in the duration of the Activity;
• substitution of the trainer, instructor, or coach, where a specific individual was expressly advertised or formed a material part of the booking;
• a change to the type, format, or structure of the Activity;
• a change to the group size or participant capacity that materially affects the nature of the Activity;
• removal or substitution of essential equipment, facilities, or amenities advertised as included; or
• any other modification that materially alters the essential characteristics of the Activity as presented at the time of booking.

Where a material schedule change occurs, the User shall be entitled to either accept the modified Activity or decline the change and request a refund in accordance with this Policy.

For the avoidance of doubt, minor administrative adjustments or non-material changes that do not affect the essential characteristics of the Activity shall not constitute material schedule changes.

Weather-Based Refunds

For outdoor Activities, Sclubber may display weather suitability indicators derived from third-party data and predictive models.

Where the weather suitability indicator changes to "Extreme" before the Activity start, you may request a full refund for an online-paid booking, regardless of the Club's cancellation policy, provided the request is made prior to the Activity start.

Weather indicators are forecasts and may not reflect actual conditions. Indicators rated "Moderate" or "Poor" do not qualify for automatic refunds.

Non-Performance of the Activity

Non-performance occurs where:

• the Activity does not take place as scheduled;
• the Club representative or trainer is not present;
• access to the venue or essential equipment is denied; or
• the Activity materially deviates from its description.

In such cases, you must notify Sclubber through the Platform within 24 hours and provide available evidence.

If non-performance is confirmed, you are entitled to a full refund, and the refunded amount may be offset against amounts payable to the Club.

No-Shows and Late Arrival

Failure to attend an Activity without prior cancellation does not entitle you to a refund.

Repeated no-shows may affect your account status in accordance with the Terms and Conditions.

Late arrival does not oblige the Club to extend or reschedule the Activity and does not entitle you to a refund for missed time.

Refund Processing Timeframes

Once approved, refunds are typically initiated within 24–48 hours.

Receipt of funds depends on your bank, card issuer, or payment service provider and may take 3–10 business days.

Payment Disputes and Chargebacks

Before contacting your bank, card issuer, or payment institution, you are strongly encouraged to contact Sclubber directly through the Platform or support channels.

For the purposes of this Policy:

• an acquirer is the financial institution that processes card payments on behalf of merchants; and
• an issuer is the bank or institution that issued your payment card or account.

Many payment disputes can be resolved more quickly and effectively by Sclubber without involving acquirers or issuers.

Initiating a chargeback with an acquirer or issuer without first contacting Sclubber may result in:

• temporary or permanent account restrictions;
• limitation of future online payment options;
• formal dispute of the chargeback supported by transaction evidence.

Fraudulent or abusive chargebacks may lead to permanent account termination and recovery actions.

Platform Fees and Booking Fees

Platform or booking fees charged by Sclubber constitute remuneration for the Platform Service and are separate from the price of the Activity.

Platform or booking fees may be refundable only where:

• required by mandatory law;
• the Activity is cancelled by the Club; or
• non-performance is confirmed.

Force Majeure and Extraordinary Circumstances

In circumstances beyond reasonable control, including natural disasters, public health emergencies, or governmental restrictions, standard cancellation rules may be adjusted.

Refunds and processing times in such cases are handled reasonably and in good faith, taking into account the specific circumstances.

Fraud Prevention

Sclubber reserves the right to delay, deny, or reverse refunds where fraudulent activity is suspected.

Accounts involved in refund abuse or fraud may be suspended or permanently terminated.